Terms of Use

1. Acceptance of Terms

By using List & Hire, you agree to be bound by these Terms of Servie and our Privacy Policy.

2. Description of Service

List & Hire connects item owners and renters through a peer-to-peer rental marketplace.

3. Eligibility

To use our platform, you:

• Must be at least 18 years old
• Must reside in Australia
• Provide accurate account details

4. User Responsibilities

General

• Provide accurate information
• Treat other users respectfully
• Comply with all laws

Item Owners

• Must own or have authority to rent items
• Ensure items are safe and accurately described

Renters

• Use items responsibly
• Return items in original condition

5. Prohibited Items & Activities

• Illegal or stolen goods
• Weapons or hazardous materials
• Fraudulent behaviour
• Pornographic or explicit material
• Any other items deemed inappropriate, harmful, or prohibited by our policies

6. Rental Terms

Rental periods are calculated using inclusive day counting.

7. Payments & Fees

• Renters submit payments to item owners through our platform using integrated third-party payment services
• Item owners are subject to a platform service fee of 15% per transaction
• All payments are securely processed via trusted third-party provider i.e., Stripe

8. Damage & Liability

Users are encouraged to accurately document the condition of items before and after each rental. In the event of a dispute, all parties should communicate respectfully and work toward a fair and professional resolution. Our platform is available to support and facilitate an impartial dispute resolution process when required.

9. Indemnity

• You agree to indemnify, defend, and hold harmless the platform (List and Hire), its owners, affiliates, employees, and partners from any claims, damages, losses, liabilities, and expenses arising from your use of the platform.
• This includes, but is not limited to, any breach or violation of these terms and conditions or applicable laws and regulations.
• You are solely responsible for any damage, loss, or injury resulting from your rental, listing, or use of any items facilitated through the platform.
• You agree to indemnify List and Hire against any disputes, claims, or liabilities arising between users, including but not limited to rental agreements, item condition, payments, or conduct.
• The platform (List and Hire) shall not be held liable for any indirect, incidental, consequential, or punitive damages resulting from the use or inability to use the service.
• You agree to cooperate fully in the defense of any claim and acknowledge the platform’s right to assume exclusive control of any matter subject to indemnification.

10. Intellectual Property

All platform content is owned by List & Hire. User content grants a licence for platform use.

11. Privacy

Your data is handled under our Privacy Policy.

12. Account Termination

Accounts may be suspended for violations.

13. Dispute Resolution

In the event of any dispute arising from the use of the platform, users agree to first attempt to resolve the matter through good-faith discussions and the platform’s internal dispute resolution process. Users are expected to engage in respectful, timely, and professional communication when addressing disputes.

Where a resolution cannot be reached internally, the platform reserves the right to facilitate mediation or recommend alternative dispute resolution mechanisms where appropriate. Users agree to cooperate fully with any reasonable requests made during the resolution process.

The platform’s decision in facilitating dispute resolution does not constitute a legal judgment, and users retain the right to pursue available legal remedies where necessary, subject to applicable laws and jurisdiction.

14. Changes to Terms

We reserve the right to modify or update these Terms at any time to reflect changes in our services, legal requirements, or business practices. Any updates will be effective upon posting on the platform, unless otherwise stated.

Users are responsible for reviewing the Terms periodically to stay informed of any changes. Continued access to or use of the platform following the publication of updated Terms constitutes your acceptance of those changes.

15. Contact

Support: support@listandhire.com
Hours: Monday–Friday, 9 AM – 5 PM (AEST)